A call comes in. Defne answers. The request lands with you.
Hattayız answers your business phone whenever your team cannot. It takes down the caller's details and sends them to you as a clear list.
Gülümse Diş Kliniği0:00 / 0:31
The journey of one call
A typical request call lasts about a minute.
A call comes in
Your customer dials your usual number. Calls after hours, on a busy line or left unanswered go to Defne.
Defne picks up
She answers with your business name, introduces herself and asks how she can help.
She takes four details
Name, phone number, what the caller needs and a day and time that suits them. If something is unclear, she asks again, then reads it back for confirmation.
The request lands with you
As soon as the call ends, the request is sent to you by e-mail or message. Your team calls back and books it in your own calendar.
You choose when Defne steps in.
An example day: your team answers during opening hours, Defne covers lunch, busy moments and the night.
- 08.00 – 09.00DefneBefore the front desk opens
- 09.00 – 12.30Your teamDefne steps in when the line is busy
- 12.30 – 13.30DefneLunch break
- 13.30 – 19.00Your teamDefne steps in when nobody answers
- 19.00 – 08.00DefneAfter hours and overnight
Every request reaches you.
Each request arrives with the time, the caller's name and what they asked for, by e-mail today or by the message channel chosen at setup. A Turkish dashboard that lists every request is on our roadmap.
Defne does not book into your calendar herself, so nothing gets double-booked. If you would like requests to reach your own booking software, TeknoWeb can build a custom integration for your setup.
Setup: live in five steps.
On the Managed plan, TeknoWeb runs every one of these steps with you.
Kick-off call
We go through your services, opening hours and the questions you hear most. Together we decide what Defne says and what she leaves to your team.
Script
Your greeting is written around your business name, together with the answers to your most common questions.
Voice
You pick one of eight Turkish voices, four female and four male.
Line connection
Based on how your line is set up, we decide when calls go to Defne: after hours, when busy, or when nobody answers.
Test calls and training
Before going live we make test calls together, and your team learns where requests show up.
Hear our AI assistant for yourself.
Call our line and our AI assistant picks up, in Turkish. Leave your details and our team will call you back to talk about setup.